Had a 12/10 incredible experience shopping at McDonald Mazda! From our sales consultants -- Steven Valencia and Chris Hannaman to the managers Stephen Lewis (my new bestie) and Jason Sharp -- they made sure we had an incredible time shopping and never felt rushed, pressured, etc. They were upfront about pricing and took the time to explore every avenue to make sure we were set up for success with our CX-70. Customers for life!

Beware of McDonald Mazda Broadway! Bought a CPO Mazda from McDonald. Car needed warranty work on a defective shark fin antenna so I brought it in for them to look at. I gave explicit directions for them not to try and push or pull on it. Service advisor Phoenix took over my car and had to bring it down to their collision center. He wouldn’t let me take it down. When I received the car back he said I need an appointment with collision center for them to take my headliner down to not crease it. Also noted to him that they did in fact mess with my antenna as there was now a slight dent in my roof around it. He noted this with their service manager Adam. I get home and what do I find…they in fact already creased my headliner. I called collision center to make an appointment multiple times and never received a call back to schedule. I called Phoenix and Adam and they said it’s now out of their hands and the collision centers problem to fix. No one has returned my calls as they know they screwed up and are hoping I just stop trying…. I went to Groove Mazda on Arapahoe. They were the most caring and professional service department ever. Took care of my antenna under warranty without question in under an hour. They will be my go to dealership from now on. I even asked them to replace the dealership plates to theirs as I await my new plates!!! I will be reporting McDonald to USA Mazda and the Dealership licensing board/commissioner. They have the most inexperienced and immature staff there, don’t take responsibility when they screw up and don’t care. Beware everyone! This ain’t the first I’ve heard of complaints about them. Just wish I knew before I went there. Hope I can spread some awareness amongst the Denver community here.

We purchased a Mazda Cerified vehicle from McDonald Mazda in July, 2023. The vehicle was experiencing acceleration issues, which we were told was due to the transmission adaptive learning. After 6 months, the adaptive learning failed to adjust to the new owner/driver. So, a ‘re-flash’ was required to correct the issue. Although there was still 6 months remaining with the 12 month Mazda certification. We were told that Mazda doesn’t cover software updates under the 12 mo. Mazda certification. When I pointed out that a re-flash would indicate a failure, not an update, both the service advisor and manager refused to consider the issue was due to failure. We were forced to pay to correct the issue as neither McDonald Mazda (who performed the vehicle certification) or Mazda USA would honor the repair under their warranty. Buyer beware of Mazda’s Certification warranty. In addition, when the cost to acquire new customers is great, the Service Manager (Timothy) is certainly consistent with the 2.7 DealerRater service rating he has rightfully earned.

My sales rep was very professional and helped me get the car of my dreams. Thank you Blake for the hard work. Adam Goad, the General Sales Manager took great care of me and was incredible to work with. Will absolutely do business here again.

Just attempted to purchase a used vehicle that I had been assured had been mechanically inspected and fully functioning. Upon completion of the agreed upon independent inspection it was discovered that the vehicle had been in an undisclosed accident and had a number of issues that had either been overlooked during the McDonald inspection, or had been observed and undisclosed in an attempt to complete a fraudulent transaction. Upon return of the vehicle, Adam Goad the sales manager has mocked me over the phone and called me names while insisting that I am a fool for not purchasing a vehicle with a number of undisclosed issues that had been in an undisclosed accident at the previously agreed upon price. When given the opportunity to repair the vehicle, they have refused to, due to the work required to bring the vehicle up to the condition that it was presented to be in. Very disappointed in the service we have received after catching them doing something that appears to be not completely above board. Am now currently struggling to get anyone there to admit that they made a mistake and am having trouble getting my deposit and title to my trade in back. Beware...

We brought our car in for a complimentary service and ended up with a bill over $300. They took advantage of my son who didn't know what needed to be done and sold him on a bunch of unnecessary services. We feel like we were robbed.

Inconsiderate of people’s time and needs related to financing, registration, temporary tags, communication, appointments.

If I could give zero stars I would. Took my vehicle in for a brake check. Was told it would be 2 hours max. 4 hours later with no update on my vehicle, I tried texting the service number I was given and even walked back to the service department to talk to someone face to face. I was ignored face to face and through text message. Until about 5 pm when I received a text saying “we’ll get you an update soon.” After waiting in the lobby for a total of 10 hours for the day, a service member came up to me as they’re closing saying “this is unacceptable, we’ll put you in a loaner for the night and get your car looked at first thing in the morning.” Next day rolls around I still hadn’t received an update on my vehicle until I texted them around 1 pm asking for an update. Radio silence until 3 pm when I received a text saying my vehicle was ready. When I went to pickup my vehicle they wanted to charge me $400 to get it, with no repairs or changes made to the vehicle. When I said I wouldn’t pay that for nothing done and will be writing a review about my experience. They (Tim and Dave) threatened to not release the vehicle to me if I write a review. Instead of trying to fix the situation after admitting it was their fault for me waiting around for 10 hours without any updates, they were more worried about losing money. They didn’t want to give a discount of any kind with the reason being “we’ll lose money if we give a discount.” Instead of keeping a customer they let their greed get in the way. DO NOT take your vehicle here for service. You’re better off giving your business to a local business than these greedy xxxxxxxx.

They are nice up until you purchase the car! The quations changes afterwards. I purchased a car in 2019 and added an extended warranty. A few months ago, I canceled the warranty and had to get a refund for the remaining. It's been FOUR MONTHS that I have been waiting to receive the check. So many email communications and no luck. "Valentin Chairez" is creative in coming up with excuses. Once everyone in the dealership is sick with covid. another time he receives my emails in junks folder (which is impossible). This is not a rocket science! I would strongly recommend consider another dealership!

Let me just start with AMAZING ... I am so happy!!! I was so overwhelmed and so distraught after my horrible experience with Arapahoe Kia ( I was a loyal KIA lifetime Owner) that I decided to go elsewhere and I heard great reviews about Mazda's and I decided I would check out their safety features and see what they had. From the minute I made a inquiry on line and then the phone calls were simple. Everybody was so helpful and so responsive and so caring that I couldn't believe what I have been missing out on all these years! THANK YOU!! Donavan got me started (Dylan tried to help me at another store), Carey and Troy the sales/finance manager-sealed the deal! Chris even delivered the car! Their cars are impeccable, they are beautiful easy and smooth, classy cars. With a great sticker price, the safety features are awesome and I know this one won't be stolen!!!! What turned out to be a terrible situation,has been incredible thanks to all the staff at McDonald's Mazda!!! YOU ROCK!!! Also big thanks to ENT credit union for making it so easy to get qualified they are great Bank I highly recommend them also!!!!

I purchased my car here and what a great experience it was! Morgan Evans is one of the best people I have ever done business with. Morgan was very attentive to what we were looking for and very informative about all aspects of what we should know. Also Stephen Lewis, one of the managers, took time to come say hi and assured us his service as well should we need it. All in all this is a solid place to buy a car if your in the market!

I bought a Toyota Highlander from Adam at McDonald Mazda South and I couldn't be happier. Great deal, great service and just an all-around amazing buying experience. It was the best customer centered service that I've seen in years. I completely recommend them to anyone looking for a HONEST dealer.

Recently bought a 2018 Mazda CX-5. Every one I met at this dealership was amazing! Customer service exceptional Sales Manager Steven Lewis Tate salesman Finance Ian Mcclearn Mazda service manager Michael Brossard Professional, friendly, and will go the extra mile! 5 stars

My son took his CX5 in for an oil change. They flagged brakes as being in critical need of replacement and quoted $1000+ to do it, and ID’d another $2000 of additional suggested repairs as well. A week later we had our mechanic check the brakes, and they are fine. FINE, as in 5mm remaining and no need to act now. So sleazy to try to take advantage of a young driver this way!

By far the worst experience I've ever had buying a car. A shifty and arrogant staff. I would never recommend this dealership to anyone, horrible customer service. My daughter had been in a terrible accident in which her car was totaled and was lucky to have survived. She had to look for a new car and found a truck at this dealership. I went with her to see it and take it for a test drive. While on the test drive we noticed a ticking noise. The salesman who was with us “reassured” us that everything would be checked out thoroughly and fixed if necessary. This was our first mistake to believe him. Fast forward to less than 9 months later that the truck now needs a new engine due to the issue that was never fixed and is going to cost thousands of dollars along with all the money we are paying for a rental car my Daughter had to get for the last few weeks because her truck can’t be driven and isn’t safe to drive. My Daughter is a single Mom with two young children working full-time so she needs a car for transportation. The mechanic that we took the truck to told us that this problem has been going on for quite a while and not something that just started happening. We reached out to the dealership and explained everything that happened and were told there was nothing they could do and that their "hands were tied" It is obvious to us that they took advantage of two women and sold them a vehicle that had issues just to make a sale. I have been waiting for a call from the GM to discuss this issue but have never heard from him. I have also reached out to FOX 31 Problem Solvers…there is such a thing as a Lemon Law.